Validum

Terms of Service

These terms govern access to and use of Validum, a service for organizing accommodation-property compliance records. By creating an account or using the service, you agree to these terms. If you use Validum for a business or organization, you confirm that you are authorized to accept these terms on its behalf. Validum is operated by AM2PM bv, a Belgian company (VAT BE 0746.685.016), registered with RPR Antwerp, Mechelen division. Its postal address is Hanswijk de Bercht 41, 2800 Mechelen, Belgium. Contact: hello [at] validum.app.

The service

Validum helps users organize property details, compliance check schedules, logbook entries, documents, reminders, sharing and reports. Features may change over time. The service is an organizational tool only. It does not provide legal, regulatory, safety, engineering, inspection, tax or other professional advice, and it does not certify that a property complies with any law or standard.

You are responsible for identifying requirements that apply to your properties, arranging qualified inspections and work, checking the accuracy of records and dates, retaining original documents where required, and responding to authorities. Reminders and reports are aids and may be incomplete or delayed; do not rely on them as your only compliance control.

Accounts and access

Keep your account sign-in links and devices secure, provide an email address you control, and tell us promptly if you suspect unauthorized use. You are responsible for actions taken through your account. Property owners may share access with other Validum users and are responsible for selecting appropriate roles and removing access when it is no longer needed. Each user must keep their sign-in credentials private.

Your information and uploads

You retain your rights in information and files you submit. You confirm that you have the rights and authority needed to upload and use them, including any personal data in those materials. You grant Validum permission to host, store, reproduce and process them only as needed to provide, secure and support the service. Do not upload unlawful content, malicious code, information you are not authorized to disclose, or sensitive personal information that is not necessary for the service.

You are responsible for the content and accuracy of your records and for keeping any separate copies you need. You can delete a property in the service; doing so removes associated property records and uploaded files from active application storage. Archiving a property does not itself delete its information. Some records may remain in backups or provider systems as described in the Privacy Policy.

Acceptable use and service security

Do not use Validum unlawfully, interfere with its operation, bypass access controls, probe or compromise security, upload malware, or disrupt other users. We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect users, the service or third parties, comply with law, or address a material breach. Where reasonably practicable, we will notify the account holder.

Paid subscriptions and Creem

Some property features require a paid subscription. The applicable product, price, currency, billing interval, taxes and checkout terms are shown before purchase through Creem. Creem processes checkout and subscription payments under its own terms. Validum does not collect or store full payment-card details. A subscription is linked to a property and the account holder remains responsible for reviewing the terms shown at checkout.

Subscription status and access periods are updated from Creem subscription events. Trial, read-only and archive periods, if offered, are shown in the service or applicable offer. Subscription renewal, cancellation method and effective date, taxes, invoices and any refund or withdrawal rights are governed by the terms shown by Creem, the product configuration and applicable law. No additional refund promise is made by these terms. Use the subscription-management link in your account or contact support if you cannot manage a subscription.

Subscription, renewal and refunds

A new property starts with a free trial period of 14 days by default; the length is configurable in the service. If the trial ends without an active subscription, the property becomes read-only and is archived later, following the schedule shown in the service.

The current price is published on our Pricing page. The price, currency, billing interval and VAT are shown before you purchase, together with the applicable checkout conditions. Payments are processed by Creem as merchant of record, and the Creem Buyer Terms apply to the transaction.

Subscriptions renew automatically for the same interval until you cancel. You cancel through the subscription-management link in your account or through the Creem customer portal. Cancelling stops future renewals; your access continues until the end of the period you have already paid for.

Refunds and any right of withdrawal follow the conditions shown at checkout with Creem and the mandatory rights that apply to you by law. These terms do not promise a refund beyond that. If a payment is refunded or charged back, access ends immediately. Contact us with any question about a charge, renewal or cancellation.

Availability, changes and termination

We aim to keep Validum available and protect stored information, but do not guarantee continuous, uninterrupted or error-free access. Maintenance, failures, network issues or events outside our reasonable control may affect the service. We may change or discontinue features; where required by law or reasonably practicable, we will give notice.

You may stop using Validum and request account closure using the contact details below. A self-service account deletion function is not currently available. We may suspend or end access for a material breach, a security risk, non-payment where applicable, or a legal requirement. We will handle data after closure as described in the Privacy Policy and applicable law.

Intellectual property

Validum and its software, design and service materials are owned by or licensed to the operator and are protected by law. These terms give you a limited, non-exclusive, non-transferable right to use the service for its intended purpose while your account is active and you comply with these terms. You may not copy, resell, reverse engineer or misuse the service except where applicable law does not permit that restriction.

Disclaimers and liability

To the extent permitted by law, Validum is provided as available, without warranties that cannot legally be excluded. Nothing in these terms excludes or limits liability, consumer rights or remedies that cannot be excluded or limited under applicable law. Subject to that rule, the operator is not responsible for indirect or consequential loss, loss of profit, or decisions made solely in reliance on incomplete or delayed records, reminders or reports. This section does not remove your responsibility for statutory compliance or qualified inspections.

Changes, law and contact

We may update these terms and publish the current version on this page. We will provide notice of material changes where required. Continued use after a change takes effect constitutes acceptance only to the extent permitted by law. Mandatory consumer protections remain unaffected. These terms do not specify a governing court or law beyond the rules that apply mandatorily to you.

Questions or requests: AM2PM bv, VAT BE 0746.685.016, RPR Antwerp, Mechelen division, Hanswijk de Bercht 41, 2800 Mechelen, Belgium; email hello [at] validum.app.